![]() ![]() In saying that, Beautopia will do all that it can to ensure that it is handled as quickly as possible, updating you through the process. Therefore Beautopia has no control as to the time frame. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each product.īeautopia has no control over manufacturer warranty and repair periods and cannot advise what they will be. ![]() Once Beautopia receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.Īll warranties are supplied by the manufacturer and not that of Beautopia. Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Beautopia takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post. Beautopia will not pay to return items in unacceptable condition. It is the customer’s responsibility to retrieve any items that Beautopia deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. We'll be in touch as soon as your return is complete. We will process your exchange, refund or store credit within 2 business days of your return arriving back to us. Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. You can re-use your Beautopia Hair & Beauty packaging, or a similar sized box if you no longer have it.įollowing the instructions emailed to you, print your return shipping label, and tape it to the front of the box.ĭrop the parcel off at either an Australia Post Outlet, in a free standing post office box, or in your parcel locker. Pack up your item carefully, so it reaches us safely. One of our Customer Happiness Coordinators will contact you via email with instructions on how to get your item back to us. Please ensure you have emailed us before sending your item back - it makes the process a lot easier. To request a return, please email us at your order number, and attach a photo or short video of the fault. Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period. All returns must be in original condition, unopened and unused (unless faulty). Please keep your original receipt as proof of purchase. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. We do not give refunds if you simply change your mind or make a wrong selection. You have overly processed, bleached, or chemically compromised hair.Please choose carefully. You have a sensitive, itchy, or damaged scalp.You have already had a reaction to a hair color product.Perform a preliminary skin irritation test 48 hours before applying color. Read all labeling instructions carefully. If you have a tattoo, the risk of allergic reactions may be increased. IMPORTANT: Follow the usage advisory and safety warnings.Īll hair color contains ingredients which can cause an allergic reaction, which in rare cases, can be severe. Use an old or dark colored towel when drying hair.Rinse with cool or lukewarm water till water runs clear.**Rinse hair separately and avoid rinsing in shower as color may transfer to body and surfaces. Check a small section of hair every 10 minutes to check progress.Apply color formula generously, take thin sections to ensure even color saturation.Cut tip from applicator bottle, point bottle away from face when cutting.Gently shake formula, in application bottle.Apply petroleum jelly around hairline and top of ears.Put on protective clothing (old t-shirt, towel, color cape) and cover surrounding area.
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